How can we help?

Under Health, your health status comes first. There you choose PrEP, ART or DoxyPEP, and whether you take it daily or on demand. It takes about a minute. Then Preppy plans your reminders.

In the iOS Settings, check Notifications › Preppy to make sure notifications are allowed. Also check whether a Focus such as Do Not Disturb is on.

In Preppy, you find your intake times in the settings under Me. Please don't rely on reminders alone: they can fail, for example when the device is off.

Yes. Under Lock screen text you choose how reminders appear: Standard, Household, Plants or Errands. Then they read like "Time to water the plants." Widgets have the same choice under Widget text.

Touch and hold an empty spot on the Home Screen, tap Edit › Add Widget and search for Preppy. The Lock Screen and Control Center work the same way through Edit.

In the settings under Security › Lock App. Then Preppy only opens with Face ID, Touch ID or your passcode.

No. Preppy stores everything on your device and works without an account. You only need an account for Backup & Sync. More about privacy and security

Open Me › Settings › Account › Backup & Sync. Sign in with Apple or with email and confirm the consent. Preppy then backs up your data on servers in Frankfurt am Main, Germany. Turn on "Back Up Photos" to include your photos.

With Backup & Sync, sign in on the new iPhone the same way as on the old one, and everything is back.

Without Backup & Sync, your data comes along when you restore the new iPhone from an iCloud or Mac backup of the old one. If you delete the app without a backup, the data is gone.

Yes. On iPad you get the whole app. On Mac, Preppy sits in the menu bar and logs your PrEP or ART doses. Download Preppy from the App Store there and sign in to Backup & Sync the same way, and your devices stay up to date.

Only a few basic numbers: Preppy sends things like which features are used, so we can improve the app. Never personal data, no content, nothing that leads back to you. Turn it off under Me › Settings › Privacy › Help Improve Preppy. More in the privacy policy

Backup & Sync stops on this device, and everything stays in the cloud. You decide whether the data stays on the device or is removed.

Open Me › Settings › Account › Backup & Sync and tap "Delete Account & Cloud Data". Your account and all data in the cloud are deleted, for all your devices. The data on your device stays.

Open Me › Settings › Account and tap "Delete All Data". Preppy deletes everything on this device. If Backup & Sync is on, your account and all cloud data are deleted first. Without a connection nothing is deleted, and you can try again later.

Entries Preppy saved to Apple Health stay there. You delete them in the Health app.

The easiest way is to reinstall Preppy, sign in and delete your account in the settings. If that isn't possible, write to hello@preppy.health, ideally from your account's email address. We'll help you.

Open the Watch app on your iPhone, scroll to Preppy and tap “Install”. The watch gets everything from your iPhone and needs no account.

The watch follows your iPhone: if the app lock is on there, Preppy asks on the watch too, unless you wear it unlocked on your wrist.

Set up Backup & Sync and sign in with the same account on each device. On iPad you have the whole app, on the Mac your doses in the menu bar.

Open the Me tab and, under Health, tap “Report for Your Doctor”. If you have an appointment in the next 14 days, you’ll find the report there too.

Nothing. Preppy is free, and so is Backup & Sync.

No, Preppy is available for iPhone, iPad and Mac.

PEP can prevent an HIV infection if it starts as soon as possible, ideally within a few hours. Contact an HIV specialist practice or a hospital emergency department right away. Preppy can't help with this and doesn't replace medical advice.